Every HR request, one place: introducing “Quick Response”, a “Ready2use” app from Broadpin

Broadpin has built “Quick Response”, a “Ready2use” app that takes internal forms out of filing cabinets and internal post and turns them into a guided digital process that lives inside Oracle Fusion Cloud HCM.

Ask most HR teams where their time goes and the answer is rarely strategy. It is forms. A request for a training course, a change of title, a pair of screen glasses, a period of parental part-time work. Each one starts life as a template someone has to find, print, sign, and physically carry to the next desk. Broadpin has built “Quick Response” to break that cycle.

Research explains why this keeps coming up in conversations with HR leaders:

• Across six European markets, including the UK, office workers lose around 15 hours a week, almost two working days, to routine admin such as document handling, manual processes, and chasing approvals (Ricoh [1]).

• 62% of decision makers say their organization has experienced, or narrowly avoided, a data or compliance breach linked to mismanaged or missing documents in the past five years (Ricoh [1]).

• 14% of European workers have considered leaving their organization because of the admin burden alone, and only 18% feel their employer cares about admin overload (Ricoh [2]).

• Almost a third (32%) of employers across 16 European countries had payroll-related compliance issues or audit findings in the past 12 months, rising to 42% in the UK (SD Worx [3]).

The detail is telling: re-entering the same information across multiple systems is a daily frustration for 35% of the European office workers surveyed [1].

“Quick Response” is a “Ready2use” application from Broadpin. Ready to deploy on Oracle Fusion Cloud HCM rather than built from scratch, it gives an organization a single home inside Oracle HR Services for all its internal forms and requests, with a clear audit trail from start to finish.

Administrators build the forms and set who approves them. Employees complete a guided form that already knows who they are. Approvers review and decide in one queue, and the finished PDF is filed in the employee’s personnel file automatically. Nobody prints, walks or scans anything.

Raise a new request, or track the status of requests already submitted.

The situation will be familiar to anyone who has worked in a large, multi-site employer:

• A sprawl of forms, in different versions for different sites, entities, and business units.

• Paper requests that have to be collected from HR and passed from desk to desk.

• Internal post between buildings: slow, easy to lose, and impossible to track.

• Manual scanning and filing into the right personnel file.

The bigger cost is visibility. Employees cannot see where their request stands, approvers have no queue to work from, HR has no picture of what is outstanding, and compliance depends on people remembering to do the right thing.

There is a more immediate problem too. Oracle Intelligent Advisor, long used for guided forms and approval flows alongside Oracle HR Services, is reaching end of life: no further development, support winding down and, in time, no security updates. “Quick Response” was designed as its replacement: the same guided-form experience, built on Oracle technology with a future.

It is aimed at organizations that already run Oracle Fusion Cloud HCM (the one prerequisite) and is a particularly good fit for:

• Large and mid-sized employers with a high volume of internal requests.

• Multi-entity and multi-site groups, where each site has quietly developed its own version of the same form.

• Healthcare and care providers, where staff are spread across sites and rarely sit at a desk.

• Public sector and other regulated employers, where approval chains are long and an audit trail is not optional.

• Existing Oracle Intelligent Advisor users looking for a supported way forward.

Each step of that journey is covered:

1. A form builder HR can actually use. Forms are built by mouse click from standard field types, with no programming, and can be changed after they go live.

The form builder, with fields pulled straight from Oracle HCM.

2. Fields that fill themselves in. Employee details come straight from Oracle HCM, read-only, so the form never contradicts the system of record.

3. Approval chains defined per form. Approvers are added by role or by name, in any order and across as many stages as needed.

4. A guided experience for employees. Staff see only the forms released to them, complete them in a few steps and attach supporting documents.

A guided request form with pre-filled employee data and attachments.

5. Status visibility from the start. Every request shows whether it is approved, in review or rejected.

6. A real queue for approvers. Everything waiting sits in one searchable, filterable list, with a one-click decision on each request.

The approver queue.

7. Automatic document generation and filing. BI Publisher produces the PDF, signatures are collected where needed, and the document is filed in the right personnel file.

The finished PDF, filed against the right employee record.

8. Reporting and notifications built in. Administrators track request volumes and approval times, and everyone is notified automatically at each stage. An AI agent for deeper analysis is planned.

“Quick Response” is built from Oracle components and keeps its data inside Oracle HCM Cloud, so it reads employee data and files documents without an integration layer:

• Oracle Visual Builder (VBS) provides the interface for administrators and employees.

• The HCM REST API links the interface, the data layer and document generation.

• Oracle HCM Cloud is the data store. Journeys act as the process container; Journey Tasks carry the approval steps; Questionnaires hold the form schema; and the Document of Records holds the employee’s personnel file.

• Oracle BI Publisher produces the final PDF from a template.

• A reporting layer draws on the same data for analyses, and statistics.

• DocuSign, or another third-party provider, handles signatures where required.

System Architecture

Strip away the HR vocabulary and the problem “Quick Response” solves is a general one: someone needs something, several people have to review it in order, and the resulting document has to be filed against the right record. Swap “employee” for “customer” and nothing changes.

Customer-facing operations are full of it: account opening, credit applications, complaints, claims, returns authorizations, service request intake, and quote approvals that travel up a chain before anything reaches the customer.

The failure modes are the same too, and more visible because a customer is watching: PDFs emailed back and forth, agents re-keying details already in the CRM, signed documents stuck in inboxes, and no reliable answer when the customer asks for an update. The retirement of Oracle Intelligent Advisor, widely used for guided interviews and eligibility checks in service settings, leaves the same gap here as it does in HR.

So we are working through what it takes to point the same architecture at the Oracle CX platform. The interface, document generation, signatures and reporting stay the same; what changes is the layer underneath, where HCM Journeys, Questionnaires and the Document of Records give way to Oracle Fusion Service objects: service requests, work orders and the customer or account record.

For a service organization, that would mean forms a service manager can build without a developer, review chains that reach beyond the contact centre into legal, technical or finance teams, and completed documents that land against the customer record automatically. The same approach could extend to quote approvals in Oracle CPQ and to requests that end in a scheduled job in Oracle Field Service.

Plenty of tools will digitize a form. Few take a request all the way from the first click to a signed PDF filed against the right record without anyone intervening, and fewer still do it inside the HR system an organization already runs, configured by HR rather than developers.

If “Quick Response” sounds like it could help your organization, or you are seeing the same problem on the customer side, we would be happy to show you it in action. Want to see Quick Response in action? Get in touch with the Broadpin HCM team to book a demo.

[1] Ricoh Europe, “Leaders recognise admin overload, but employees across Europe still losing 15 hours a week to admin”, press release, 10 December 2025. Research conducted by Opinion Matters, 10–17 November 2025, among 1,800 HR, finance and facilities decision makers and 6,000 office workers in the UK, France, Germany, Italy, the Netherlands and Spain. https://www.ricoh-europe.com/news-events/news/leaders-recognise-admin-overload-employees-europe-lose-15-hours-week/

[2] Ricoh Europe, “Admin overload intensifies Europe’s retention challenges, new Ricoh research reveals”, press release, 16 April 2026, drawing on the same Opinion Matters research. https://www.ricoh-europe.com/news-events/news/admin-overload-intensifies-europes-retention-challenges/

[3] SD Worx Research Institute, “HR & Payroll Pulse 2026: A Reality Check for Europe”, 2026. Survey of 5,936 HR decision-makers and 16,500 employees across 16 European countries, including the UK, January–February 2026. https://www.sdworx.com/en-en/resources/payroll-reward/hr-payroll-pulse-2026